Shipping usually takes **within 3 business days across all governorates of Egypt.

Yes, our products can safely be used on horses, dogs, cats, camels, and livestock, though we always recommend choosing the right formula for each purpose (Eye Care, Hoof Care, BarnGuard, etc.).

Unlike chemical disinfectants containing alcohol, iodine, or chlorine, EQuinecare’s active Hypochlorous Acid (HOCl) eliminates bacteria, viruses, and fungi without burning, drying, or delaying wound healing.

Return & Exchange Policy – EQuinecare At EQuinecare, customer satisfaction and trust are our top priorities. We provide a fair and transparent return policy in accordance with e-commerce regulations in Egypt. 🔹 1. Conditions for Return or Exchange You may request a return or exchange within 7 days of receiving your order in the following cases only: • The product arrived damaged or defective due to manufacturing or shipping. • You received a different item from what was ordered. • The product was expired upon delivery. 🔹 2. Cases Where Returns Are Not Accepted • If the product has been opened, used, or partially consumed, for health and safety reasons. • If the product was improperly stored after delivery. • If more than 7 days have passed since delivery. • For items purchased as part of final sales or clearance promotions. 🔹 3. Return Procedure • Please contact our Customer Service or Official WhatsApp: +20 112 542 2422, explaining the reason for return and providing a photo of the product or invoice. • Once approved, a courier will collect the product within 3–5 business days. • Refunds will be processed via the original payment method within 7 business days after inspection and quality approval. 🔹 4. Shipping Fees • If the return is due to a defect or mistake from our side, EQuinecare covers all shipping costs. • If the customer wishes to return for personal reasons, shipping costs (both ways) will be deducted from the refund amount.

Spray the product directly on the affected or target area without dilution. No rinsing required. Use 2–3 times daily or as needed. aand follow the instructions on the package

No. Keep it at room temperature, away from direct sunlight. Use within 12 months of the production date printed on the label.and following the storage instructions in the label

Once your order is shipped, we will send you an email / whats app / massenger containing the tracking number and a link to the shipping company's website to track your order status.

Mixing is not recommended. Combining it with other disinfectants may reduce Equinecare's effectiveness.

We support payments via Vodafone Cash, Instapay, Visa, and Fawry. You can choose the most suitable method for you at checkout.